Frequently Asked Questions

This topic lists the most frequently asked questions and their answers about the Sandata Portal. Click a category to review the top questions.

Why did my Permanent Schedules not generate?

Why can’t I find a visit in Aggregator?

Why didn’t my Aggregator visit update?

Why does my Aggregator visit have a Client Verification exception, but the visit file wasn’t rejected?

Why does my Aggregator visit have a Late In Call exception?

Why does my Aggregator visit have a Missing Task exception?

Why does my Aggregator visit have a Short Visit exception?

Why does my Aggregator visit have an Incomplete status?

Why does my Aggregator visit have an Unauthorized Service exception, but the visit file wasn’t rejected?

Why was my claim denied?

EVV Enhanced Town Hall Frequently Asked Questions

What to do when I Receive Another Client Exists Error on Client Record?

What to do when I Receive Client not Found on Client Record?

What to do when I Receive Duplicate Email Address Error?

What to do when I Receive Incomplete or Invalid Error on Client Record?

What to do when I Receive Client Version Number Error?

What to do when I Receive Employee Version Number Error?

Sandata Mobile Connect Troubleshoot Device

Aggregator FAQs

Call Times vs Adjusted Times

How do we abandon using an Alternate Vendor and change to the state EVV solution with Sandata?

How do we switch alternate vendors?

Client FAQs

Employee FAQs

General FAQs

Visits FAQs

What do I need to do for my data to successfully process to Aggregator?

What does Sandata need to promptly reply to my ticket?

What is a UUID and when is it needed?

What to do when I Receive a UUID is Not Ready Error?

What to do when I Received an Invalid Credentials Error?

Direct Links to Ohio Resources

What Happens to My Open Support Tickets During the Support System Transition?