How do we abandon using an Alternate Vendor and change to the state EVV solution with Sandata?

The following information is not Payer specific.

When the account is deactivated (End Date added), the vendor can only send visits with a Visit Date up to and including the End Date. Existing visits can continue to be updated.

Only Verified visits are available for claims match. It is highly recommended to work with the current vendor, to update any visits in Incomplete status, to either Verified or Omit status.

  • Search Aggregator back 1 year. In Filter Visits By dropdown select All Visits. In Visit Status dropdown, select Incomplete.

  • When ready to abandon the Alternate Vendor, please email the appropriate Sandata address requesting to abandon Alternate EVV, to create a ticket.

    • Include the agency name, state identifier, and contact information.

    • Include current vendor name and requested End Date.

  • After Alternate Vendor account has been updated with the End Date, Sandata advises how to access your welcome kit.