What does Sandata need to promptly reply to my ticket?

Include the following information in your support ticket:

• Include agency name, state, and state identifier, alternate vendor.

• A complete description of the error/issue.

• The complete request and response JSON data examples.

• Provide Aggregator username experiencing the issue.

• Aggregator screenshots where applies.

• If the ticket involves claims, also include the state denial report/Explanation of Benefits (EOB), which clearly shows what was claimed and the denial, or the ICN number (if applies).