What to do when I Receive Client not Found on Client Record?

Error Message: Client not Found. Client must be previously received from payer.

• Confirm, with the state, that the client Medicaid ID (unique identifier) is valid and active for the specific client.

• If no, correct the vendor system before resending the client file.

• If yes, confirm the state has included the value in the member file sent to Sandata.

• Resend the corrected client record.

Error Message: Client not Found on the Client Record.

• Confirm the ClientMedicaidID field is spelled correctly and the value is formatted correctly.