What Happens to My Open Support Tickets During the Support System Transition?

During our transition to a new support platform, open support tickets automatically move to our new system so our team can continue assisting you without interruption.

• All open tickets from the previous system are migrated into the new support platform.

• Your tickets remain active and assigned to the appropriate support team.

• Each migrated ticket includes the original ticket number for reference.

• Your ticket remains linked to your account so it can be accessed through the new Support Portal.

Once your ticket has been migrated:

• Replies from our support team comes from our new support system.

• You can reply directly to the emails to continue the conversation.

• Do not reply to emails from the old system. If you reply to an older email from the previous system,

  • It may create a new support case instead of updating the existing ticket. If this happens, our support team reviews and merges duplicates as needed.

  • You may receive an automatic reply explaining that our support system has changed and includes instructions on how to contact support.