What to do when I Received an Invalid Credentials Error?

When you receive one of the following error messages:

• “Invalid Credentials”

• “Incorrect Credentials: The username/password/account were not correct!”

• "(401) Unauthorized"

• “Bad Request”

• “Bad Unauthorized”

• “Request contains the following providers that are not authorized for the given Account & Credentials: [ProviderID]”

• “Cannot handle import due to There are provider identifiers that are not associated with an account”

• Any other form of “Cannot handle import”

• “ (500) Internal Server Error.”

Confirm the credentials were received with the correct Provider ID.

Confirm the correct endpoints are being used.

Confirm the header includes correct account, qualifier, and fields, according to the specification addendum.

Confirm the correct username and password are being used.

If issues persist, email Sandata to open a ticket. Include the request JSON, the endpoint, screenshot of header, and confirm the username and password used match the production credentials pdf received.