Sandata EVV Vendor Solutions General FAQs

Include agency name, state, and state identifier, alternate vendor.

• A complete description of the error/issue.

• The complete request and response JSON data examples.

• Provide Aggregator username experiencing the issue.

• Aggregator screenshots where applies.

• If the ticket involves claims, also include the state denial report/Explanation of Benefits (EOB), which clearly shows what was claimed and the denial, or the ICN number (if applies).

Review state Alternate Vendor EVV specifications/addendum.

• Data must be sent to the correct endpoint, with the correct header and ProviderID, as provided in the production credentials pdf.

• All data must be formatted in compliance with the specific state Payer specification/addendum.

• All segment and fields names are case sensitive and must be sent exactly as listed.

• No blank data elements are acceptable. When required field, with no specific value, must use null.

• All date/time fields must be sent in UTC format YYYY-MM-DDTHH:MM:SSZ.

• Clients and Employees must be successfully loaded before associated Visits can be sent.

• Clients and Employees need only be sent when a new or updating record.

• All visit updates must include the VisitChanges segment.

• All visits with CallType Manual must include the VisitChanges segment.

• All visits with at least one Adjusted date/time must include the VisitChanges segment.

IMPORTANT: When the account is deactivated (End Date added), the vendor can only send visits with a Visit Date up to and including the End Date. Existing visits can continue to be updated.

• Search Aggregator back 1 year. In ‘Filter Visits By’ dropdown select ‘All Visits’. In ‘Visit Status’ dropdown, select ‘Incomplete’.

• When ready to switch alternate vendors, please email the appropriate Sandata address requesting to switch vendors, to create a ticket.

• Please include the agency name, state identifier, and contact information.

• Please include current vendor name and requested End Date.

• Please include the new vendor name, contact information, and requested Start Date.

• If the new vendor had previously passed testing for that state, a new account will be created and production credentials will be sent.

When the account is deactivated (End Date added), the vendor can only send visits with a Visit Date up to and including the End Date. Existing visits can continue to be updated.

• Search Aggregator back 1 year. In ‘Filter Visits By’ dropdown select ‘All Visits’. In ‘Visit Status’ dropdown, select ‘Incomplete’.

• When ready to abandon the Alternate Vendor, please email the appropriate Sandata address requesting to abandon Alternate EVV, to create a ticket.

• Please include the agency name, state identifier, and contact information.

• Please include current vendor name and requested End Date.

• After Alternate Vendor account has been updated with the End Date, Sandata will advise how to access your welcome kit.