Why was my claim denied?
If your claim is denied as EVV Visit Not Found or Units Do Not Match, check the following,
The claim details must match the Aggregator visit details and visit must be in Verified status.
Review visits in Aggregator for accuracy.
If the visit is not in Verified status, review the exception and send a visit update, correcting appropriate value or acknowledging the appropriate exception.
If the visit is in Verified status, but the visit details do not match the claim details, either the claim must be changed or the visit must be updated.
After the visit is updated, and in Verified status, the claim can be resent.
The claim details must match the Aggregator visit details and visit must be in Verified status.
Review the visit in Aggregator, to confirm the units match the units claimed.
If the Aggregator visit has incorrect units, confirm the In and Out times are correct.
Update the visit or claim accordingly.