Sandata EVV Vendor Solutions Client FAQs

What to do when receive Client not Found on Client Record? Closed

Error Message: Client not Found. Client must be previously received from payer.

Confirm, with the state, that the client Medicaid ID (unique identifier) is valid and active for the specific client.
If no, correct the vendor system before resending the client file.
If yes, confirm the state has included the value in the member file sent to Sandata.
Resend the corrected client record.

Error Message: Client not Found on the Client Record.

Confirm the ClientMedicaidID field is spelled correctly and the value is formatted correctly.

What to do when receive Another client exists error on Client Record? Closed

Error Message: Another client exists with the passed unique client identifier.

Clients cannot share unique values.

Resend the new client record with unique values.
Omit the ClientID field.

What to do when receive Incomplete or invalid error on Client Record? Closed

Error Message: Client/Payer Segment data is incomplete or invalid

Error Message: Authorization data is incomplete or invalid

The ClientPayerInformation segment must contain a valid service combination in the specification/addendum appendices.

The service combination includes the PayerID / PayerProgram / ProcedureCode / Modifier(s) if applies.
For CalEVV, the JurisdictionID is included in this segment.
All services and modifiers are case sensitive and must use capital letters.
Confirm data includes correct values.
Send corrected file.

What to do when receive Version Number error? Closed

Error message: Version number is duplicated or older than current.

The Version Number is derived from the SequenceID. The SequenceID must be a higher value than previously submitted.

It is recommended to use the datetime, with seconds, as the SequenceID. This ensures it is a higher value than previous record. (i.e. YYYYMMDDHHMMSS) Then resend corrected file.