Sandata EVV Vendor Solutions Employee FAQs

The following information is not Payer specific.

Error Message: Duplicate e-mail address

This email address already exists on a different employee record.

  • Confirm the employee details.

  • If existing record has incorrect EmployeeIdentifier, but the correct email address, send an updated record omitting the email address.

  • Then send a corrected record, with correct EmployeeIdentifier and email address.

Error message: Version number is duplicated or older than current.

The Version Number is derived from the SequenceID. The SequenceID must be a higher value than previously submitted.

It is recommended to use the datetime, with seconds, as the SequenceID. This ensures it is a higher value than previous record. (i.e. YYYYMMDDHHMMSS) Then resend corrected file.