Why can’t I find a visit in Aggregator?

If you can not find a visit in Aggregator, check the following items,

• In the Filter Visits By dropdown, select All Visits, with appropriate date range. The results include all visit statuses.

• Confirm the vendor sent the visit with the In/Out date/time in UTC format. The date/time is converted according to the location of the visit.

• If the visit was not sent with UTC date/time format, a visit update is needed.

• If a visit update was sent, and the In date was changed, the Visit Date remains the value of the originally received In date. Therefore, change the date range searching.

• The claim must be sent with the same Visit date as is in Aggregator.