Caregiver Training Tools (Nevada)

Your Caregivers likely need some assistance to get started with the Sandata EVV System. This help topic contains items to help your Caregivers with their visits.

Sandata Mobile Connect is the easiest, most accurate way for you to confirm visit information quickly and easily to follow the rules of the 21st Century Cures Act.

The Sandata Mobile Connect app puts your clients and their needs right at your fingertips. This simple clock-in/clock-out system walks you through the steps to quickly document the visit information.

Caregivers need to download and log in to the Sandata Mobile Connect app to record visit information.

Share the following help topics with videos with your Caregivers:

If they have not successfully logged in or they cannot use the app for some reason, they should plan to record their visit through Sandata’s Telephonic Visit Verification (TVV) system as an alternative to using the preferred method of using the app.

TVV is a method used to capture Start and End times of a visit, along with services and tasks performed during each visit. TVV is available as an alternative to the Sandata Mobile Connect visit record process. TVV should be utilized in cases where Sandata Mobile Connect is not available (e.g., the device has not been charged, connectivity issues). This means a Caregiver can use a phone to record details about services that were provided during a visit.

If a Caregiver does not have a mobile device, they will have to use the TVV method.

If a Caregiver chooses to use TVV, they should ONLY use the phone that is registered to the Client’s profile.

The caregiver can use both the Sandata Mobile Connect app and the phone in any combination to start, end, and/or add tasks to a visit.

Review the Call Reference Guides (CRG) to understand the information required to be recorded during a visit.

When a Caregiver arrives at the Client’s home, they call a toll-free number to record the Start of the visit, using the CRG.

When the Caregiver has finished providing a service(s), they call a toll-free number to record the end time of the visit, service(s), and tasks during the visit, using the CRG.