Sandata Ohio (ODM) Resources

Welcome to the Ohio Department of Medicaid’s (ODM) Electronic Visit Verification (EVV) Program. ODM contracts with Sandata to provide an EVV solution for Ohio providers.

Sandata EVV is accessible from the Ohio Department of Medicaid Portal:
1. Sign in with your OH | ID.
2. Click the Sandata EVV button.
3. Once you are signed in, you see your EVV account (STX) number in the upper righthand corner of the screen. It is important to document the STX number, especially if you provide or manage services under more than one account as an agency staff member or if you record visits both as an independent provider and as an agency employee.
The Ohio Department of Medicaid EVV Homepage is an excellent resource for EVV updates and tools.
You are currently on the Sandata Knowledge Base, which contains many support and education tools, including videos. Keep in mind that much of the Knowledge Base information is general to the Sandata EVV application. View Help Topics here.
Ask questions directly to ODM via email odmevv@sandata.com.
To open a support ticket, see Contact and Support.

Office Hours Closed

Bring your questions to a Sandata trainer who can help you with Electronic Visit Verification (EVV). If you need information on how to avoid denials and to ensure you continue to receive claims payments, please attend any of the scheduled sessions for help.

Sign up for an office session here.

Office hours are held every Monday at 10:00 a.m. ET and every Tuesday through Friday at 2:30 p.m. ET, excluding holidays.

This session does NOT fulfill any training requirements. For required EVV training, visit HHAeXchange University.

Support Contact Information and Websites Closed

The following phone numbers, email addresses and websites are available to assist you:

ODM Provider Hotline: (800) 686-1516
Ohio Department of Medicaid - EVV Website
EVV Technical Support:
- 1-855-805-3505
- ODMCustomerCareEmail@sandata.com
Alternate EVV Technical Support:
- 1-844-289-4246
- OHAltEVV@Sandata.com
Live in Caregiver Exemption Form

As it pertains to the Live-In Caregiver exemption process, please be aware that these exemptions are processed in the order that they are received.

If you have questions or want a status update regarding a Live In Caregiver exemption for that you have submitted, you can send an email to evv@medicaid.ohio.gov
Required Training: HHAeXchange University
DoDD Services and Information

HHAeXchange University

HHAeXchange University for Ohio

ADA Support Closed

Sandata EVV is designed to be compliant with the Americans with Disabilities (ADA). It is Job Access with Speech (JAWS) and Non-Visual Desktop Access (NVDA) compliant, meaning sections of the screen are read aloud for users who cannot see the screen. The color scheme and contrast ratio are designed to be accessible for users with color blindness or low vision. Each screen of the application is designed to be dynamic, so that if a user increases the size of the screen, fields shift automatically to accommodate the change.

For users who cannot operate a mouse, the system can be navigated using only a keyboard:

Press <Tab> to move through the system.
When using <Tab> to navigate, press <Enter> when a button or item is selected to jump to the indicated section of the system.

Units Conversion Table Closed

Click here to view the Sandata Electronic Visit Verification unit calculations.

OHID MFA Job Aid - Assistance For Ohio Providers & IPs Closed

Click here to download the job aid.

Table of Contents:

Creating an OHID
MFA Introduction and Enrollment
MFA Enrollment: SMS Text Message
MFA Enrollment: Email
MFA Enrollment: Phone Call
MFA Enrollment: IBM Verify App
MFA Troubleshooting

Call Reference Guides - Multiple Languages Closed

These guides provides step-by-step prompts for calling in and calling out for a visit using a telephone. Click the links in the dropdowns below to open the PDF in your selected language.