Arkansas DHS Resources
In this help topic, we've collected resources to assist you with EVV in the state of Arkansas. Click on any of the dropdowns to learn more.
Sandata would like to welcome you and your staff to the Arkansas Electronic Visit Verification Program (EVV). Your Sandata EVV system is now available.
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To access your Cal EVV account, please go to this web address: https://evv.sandata.com/VM/Login
To log in, use the credentials provided to you via email. The temporary password is only valid for 60 days. You are required to change this temporary password the first time you access the account.
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You are currently on the Sandata Knowledge Base, which contains many support and education tools, including video. Please keep in mind that the in-system and much of the Knowledge Base information is general to the Sandata EVV application.
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For questions regarding the Arkansas program, contact Arkansas Customer Support at (844) 618-7227, Monday through Friday, 8:00am – 6:00pm.
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To open a support ticket, see Contact and Support.
In this release, we have made system enhancements related to functionality, offline visits, and four reporting enhancements to provide better consistency. In addition, we released two new reports and an improvement to the notes section in the Sandata Mobile Connect app.
System Enhancements:
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The View Templates Only checkbox from the Scheduling module has been removed to make things simpler. Since Arkansas users don’t use template events, this option is no longer needed.
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The Client and Employee filters in Visit Maintenance were holding on to your last search after navigating away. Now these filters will reset as expected, giving you a fresh start every time you return.
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The Client status is able to be switched to Inactive after entering the End of Care (EOC) date and reason. This update makes the process smoother and more reliable, helping you keep client records accurate without any interruptions.
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The Trash Bin (delete) icon and all delete functionality for authorization records have been removed from the Client/Recipient Module. This change improves auto-verification rates, prevents orphaned records, and reduces compliance risks. It also ensures data integrity and supports smoother claim processing.
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The label Offline Visit has been updated to SMC Offline Visit across all relevant areas in the Sandata EVV system. This update ensures consistency and clarity by aligning with the new naming convention in both the legacy and updated user interfaces.
Reporting Enhancements:
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The No Show Report has been updated to display modifiers consistently.
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The Reports Request Details Report was updated for consistency in displaying results.
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The Duplicate Client Records Reports has been updated to ensure that the Payer always displays.
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The System Activity Report has been updated to ensure consistency of time zones on a single report.
New Reports:
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The All Client Export: This report produces an excel spreadsheet that includes details for all clients, regardless of status, for a specific date. Link to EVV Article | Link to Aggregator Article
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The All Employee Export: This report produces an excel spreadsheet that includes details for all employees, regardless of status, for a specific date. Link to EVV Article | Link to Aggregator Article
Sandata Mobile Connect App Improvements:
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The Notes section in the Sandata Mobile Connect app now supports the use of apostrophes.
These guides are step-by-step prompts of calling in and calling out for a visit using a telephone.
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English Version:
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Spanish Version:
The Service Lists includes all services currently used by the state's program with their matching telephone codes.
Click any of the dropdowns to view the recorded webinars.
Date: April 2 and April 9, 2025
Date: April 23, 2025
Date: April 30, 2025
Click any of the dropdowns to view the recorded Town Halls.
Date: October 22, 2024
AR-DHS and Gainwell Technologies have teamed up with Sandata as the State-sponsored Electronic Visit Verification (EVV) provider. This online Town Hall introduces the Sandata EVV system and provides more information on the upcoming EVV implementation.
Date: November 12, 2024
AR-DHS and Gainwell Technologies have teamed up with Sandata Technologies as the State-sponsored Electronic Visit Verification (EVV) provider. This online Town Hall #2 provides more information on the Sandata EVV and Aggregator system, Alt EVV Vendor Portal, an overview of Sandata On-Demand, and communicates key project-related dates about the EVV implementation.
Date: December 12, 2024
This online Town Hall #3 provides more specifics on the Sandata Provider-Self Registration and Alt EVV Vendor Registration Portals, and provided a recap of the Sandata EVV and Aggregator systems, and communicated key project-related dates about the EVV implementation. Additionally, information pertaining to Rendering Provider on claim submission was discussed by AR-DHS.
Date: March 18, 2025
This online Town Hall #4 which is the final installment in the Town Hall series provides supporting reference links and an overview of the provider portal, provider training for both Sandata EVV and Alt EVV, and next steps leading up to program go-live.