What's New: Sandata EVV Enhanced 8.58 Release Notes

Security shouldn't feel like friction — and now it doesn't. We've rolled out a set of upgrades that lock down your login process while cleaning up some rough edges along the way.

One Login. One Session. Total Control.

Ever wonder if you left yourself logged in somewhere else? Now you don't have to guess. If you try to log in while a session is already active elsewhere, we'll stop you with a clear confirmation modal — letting you know that continuing will terminate that other session. Hit Yes to take over, or Cancel to back out. No surprises, no silent kick-outs — just full visibility and full control before anything happens.

Why it matters: Concurrent sessions are a real security risk. This update closes that gap, enforcing single-session access so your account stays exactly as secure as it should be.

A Cleaner, More Confident Interface

We also swept through the login experience and polished up a few details:

• No more phantom errors. Creating a new user role used to greet you with a red validation highlight on the Role Name field — before you'd even done anything wrong. That's fixed. The field now starts clean and only flags an issue if you actually try to save without entering a name.

• One eye icon, not two. The show/hide password icon on the Change Password and Login page was occasionally doubling up, showing two mismatched icons at once. Now it's just one clean, consistent icon — everywhere, every time.

Your calendar should be your single source of truth — not a guessing game. This update makes sure it is.

Your Calendar Just Got Its Vision Back

Imagine switching from Table View to your Weekly or Monthly Calendar... and finding it completely empty. No visits, no comments, nothing. That's exactly the frustrating gap we've closed.

Both the Weekly and Monthly Calendar views are now fully restored — every scheduled event, along with its associated comments, displays exactly where it should. Switch views with total confidence that what you see is the full, accurate picture of your team's schedule.

• Monthly Calendar View — now shows every scheduled event for the selected month, no exceptions.

• Weekly Calendar View — same fix, same reliability, for your week-at-a-glance planning.

Why it matters: A missed visit isn't just a scheduling gap — it's a care gap. With full visibility restored across every calendar view, your team can coordinate with confidence and nothing slips through the cracks.

Numbers, codes, and cryptic system fields have no place slowing down your audits. This update translates the technical noise into clarity — and fixes a handful of reporting headaches you've been living with.

Say Goodbye to Decoding Data

Ever stared at a history log and seen something like entRace or System.Byte[] and thought... what does that even mean? Not anymore.

Employee History, now in plain English. Fields like IsEmailMobile and FirstDayWorked now read as Email/Mobile Enabled and First Day Worked. Boolean values that used to flash confusing 0s, 1s, or Trues and Falses now consistently show as a simple Yes/No. And those stray raw binary values cluttering the change log? Gone.

Client History, fully human. Language codes like ENG now display as English. Numeric gender and ethnicity codes resolve to their actual labels. System field names like adrEvacuationZone now read as Evacuation Zone. No technical background required — just open the tab and understand exactly what changed.

Why it matters: Audits move faster, reviews are more accurate, and anyone on your team — not just the technically savvy — can read the history and trust what they see.

Your Reports, Now Fully Reliable

We also tackled a set of reporting hiccups that were quietly getting in the way of your workflow:

• No more grayed-out menus. Previously, running a report in the Aggregator could freeze up the Reports dropdown, blocking you from selecting another report. That's fixed — run report after report without interruption.

• Time pickers that actually work. The time picker on reports like User Login History was showing up empty, leaving you unable to filter by time at all. Now every time value populates correctly, so your filtering is exactly as precise as it should be.

• Sorting that makes sense. Clicking the Payer ID column in the Clients Management grid used to sort by Medical ID instead — not exactly helpful. Payer ID now sorts correctly by Payer ID. We also cleaned up SOC Date sorting while we were at it, so every date displays and orders properly.

Nothing's more frustrating than hitting an error message that tells you something went wrong — without ever telling you what. That frustration just got a whole lot smaller.

We’ve re-written the error messages to ensure they actually help!

We've overhauled the Change Password validation logic across AGG, EVV, and AMP, replacing vague, generic error messages with clear, specific, and genuinely useful feedback. Try to change your password too soon after your last update? Instead of a confusing dead-end, you'll now see exactly what's going on — like Password has been changed too recently.

No more guessing. No more trial and error. Just a straightforward explanation of what happened and, implicitly, what to do next.

Why It Matters

• Instant clarity. You'll know immediately why a password change was denied — not just that it failed.

• Consistent everywhere. Whether you're in AGG, EVV, or AMP, the experience and messaging are now unified across the board.

• True self-service. No need to reach out to support just to figure out why your password won't update — the answer is right there on screen.

Small change, big win for anyone who's ever scrolled through a messy dropdown looking for one specific item.

Finding Your Program Just Got Effortless

Registering for Alternative EVV means picking your state program from a list — and until now, that list had no rhyme or reason to it. Vendors had to scan the entire dropdown, top to bottom, just to track down the right option. Not exactly the smooth first impression we want for anyone getting started.

Now? The State Program dropdown is sorted alphabetically, start to finish. Your program is exactly where you'd expect it to be — no more hunting, no more second-guessing, no more scrolling past the same options twice just to be sure you didn't miss it.

Why It Matters

• Faster registration. Find your state program in seconds instead of scanning a scattered list.

• Fewer errors. An organized list means less risk of selecting the wrong program by mistake.

• A more professional experience. First impressions matter — a clean, logically ordered portal sets the tone for a smooth vendor onboarding journey.

Your Employee Records Are Now Fully Editable!

We also fixed a targeted issue for Ohio agencies who found themselves stuck when trying to update an employee's Hire Date or Effective Date. That roadblock is gone.

Update Hire Date and Effective Date directly through the UI, exactly as expected — giving your team the flexibility to keep employee records accurate and audit-ready.

MA Identifier Protection & Claim Accuracy: Your Data, Locked In and Bulletproof

For Massachusetts agencies, one mistyped digit shouldn't stand between you and a paid claim. Now it can't.

Fail-Safe by Design

Critical identifiers like a client's Medicaid ID and Consumer ID aren't just numbers — they're the thread that connects your records to the state's systems. One accidental edit, and suddenly your data doesn't match, claims get denied, and you're stuck chasing down the discrepancy.

That risk is now off the table.

Once a client record is created or imported, the Medicaid ID and Consumer ID fields are automatically locked — no accidental overwrites, no well-meaning-but-risky manual edits, no drift between your system and Massachusetts state records. What comes in as correct, stays correct.

Why It Matters

• Perfect alignment, guaranteed. Your records stay in sync with Sandata EVV and Massachusetts state systems — every time, automatically.

• Fewer claim rejections. Since these identifiers can no longer be accidentally changed, one of the most common (and frustrating) causes of claim denials is eliminated at the source.

• Less administrative cleanup. No more tracking down mismatches or resubmitting corrected claims — the right data is protected from the moment it's imported.

MA EVV Update: Now Supporting New Value-Based Home Health Service Codes

Massachusetts is moving toward a smarter, quality-focused way to pay for Home Health services — and your EVV system is ready to keep pace.

Massachusetts has rolled out a new Value-Based Payment (VBP) model for Home Health services, designed to improve care quality and patient outcomes. To make sure providers can fully participate — without missing a beat on compliance or claims — we've expanded Massachusetts EVV to support the new service codes this model requires.

That means eight new service code combinations are now live: 99600, paired with modifiers V1 through V7. We've also added a brand-new employee position — Medical Social Worker — to reflect the roles this program brings into the fold.

What This Unlocks for You

• Schedule with the right codes. Set up visits using the new VBP service codes from day one.

• Authorize accurately. Assign authorizations that match the new code structure, keeping your documentation aligned with state requirements.

• Capture and manage visits seamlessly. Record services under the new model just as smoothly as you do today, with no extra workarounds.

• Bill with confidence. Claims submitted using the new 99600 service code are processed according to Massachusetts' updated billing requirements — keeping your EVV documentation and state claims processing perfectly in sync.

MA EVV Update: Overnight Shifts, Automatically Sorted

Overnight visits have always been a little tricky to bill correctly — when a shift spans two calendar days, so should your records. Now, that split happens automatically.

No More Manual Math for Midnight Shifts!

Massachusetts requires certain overnight services to be billed and matched by calendar day — which meant providers had to manually untangle a single overnight visit into two separate billing periods. Get it wrong, and claims matching gets messy fast.

Not anymore. For service codes T1004, G0156, G0156_UD, and 99509, any eligible visit that crosses midnight is now automatically split into two visit records — one for each calendar day. Each record reflects exactly the time worked on that specific date, so your billable units line up perfectly with what actually happened, on the day it happened.

Why It Matters

• Accurate claims matching. Your EVV data and your billing now speak the same language — by calendar day, exactly as Massachusetts requires.

• Less manual work. No more splitting overnight visits by hand — the system handles the division for you, automatically.

• Alt EVV support included. Alternative EVV providers can also submit separate visit records for overnight shifts, keeping every provider aligned with state requirements.

FUSE Reporting Enhancements: Clearer Reports, Stronger Auditability

Great reporting shouldn't require a decoder ring. This update makes it easier to find exactly the claims data you need — and strengthens the audit trail behind it.

Report Names That Actually Make Sense

We've renamed three key reports so their names tell you exactly what they do, at a glance:

Old Name	New Name
CV Rejection - Max 31 Days - By Visit Date	Claims Rejections by Visit Date - Max 31 Days
CV Rejection - Single Account - Max 31 Days	Claims Rejections by Submission Date - Max 31 Days
CV Rejection - Single Account - Max 31 Days	Claims Rejections by Submission Date - Single Day

No new functionality to learn here — just clearer, more intuitive names so you spend less time guessing which report to run.

Know Your Claims Rejection Reports

Two of the reports above deserve a quick spotlight, since the difference between them comes down to one key thing: which date range you're filtering by.

• Claims Rejections by Visit Date - Max 31 Days filters by the visit's date of service — perfect for reviewing rejections tied to when care was actually delivered.

• Claims Rejections by Submission Date - Max 31 Days filters by claims submission date — ideal for tracking rejections based on when the claim was actually filed.

Both reports show claims that were denied because the claim details didn't match a visit, and both can be run for up to 31 days at a time, filtered by Payer and Program. Run each per Sandata Account, and use them alongside your other Sandata reports to get the full picture of unmatched claims — checking things like Provider ID, Client ID, service dates, Payer ID, procedure codes, and units to pinpoint exactly why a match failed.

We've also enhanced our Audit Log Reports to capture Aggregator activity in more detail — including report access itself. That means expanded logging across:

• System Activity Report — Now correctly logs Aggregator report access alongside standard EVV activity, giving administrators a complete view of system usage.

• Member Access Report — Updated to display member-level access to Aggregator reports, providing a more complete audit trail for compliance purposes.

• Employee Access Report — Now reflects employee-level access to Aggregator reports, so security reviews capture the full scope of employee activity.

Why It Matters

This update was built to directly address auditability needs raised as CMS blockers, in close partnership with clients who need simplified, reliable access to key claims and audit data. Clearer report names mean less time hunting for the right report. Stronger audit logging means a more complete, defensible record of who accessed what, and when.

Missouri Provider Portal: Self-Service Registration Has Arrived

Getting started with EVV in Missouri just got a whole lot smoother — and a whole lot smarter.

Registration, Reimagined!

No more waiting on automated file processes to quietly create an account behind the scenes. Missouri providers now have a guided, self-service registration portal that puts them in the driver's seat from day one.

Here's how it works: as you register, your eligibility is verified directly against state records — so only active, intended providers ever get an account. Your core provider information is pre-populated straight from the state's Provider Master File (PMF), meaning you're not stuck re-typing data the state already has on file. Those state-managed fields stay protected from edits to keep everything accurate, while you simply fill in what's actually needed — like your contact information.

Why It Matters

• Faster onboarding. A guided process means you know exactly what's needed, step by step — no guesswork.

• Accounts you can trust. Because accounts are only created after successful registration, there's no more risk of invalid, duplicate, or orphaned accounts cluttering the system.

• Accuracy built in. Pre-populated, state-managed data means fewer errors and less redundant data entry on your end.