Sandata Mobile Connect Credentials

Sandata Mobile Connect is the mobile visit verification app installed on a provided EVV Device or downloadable by the DCW/Employee onto their own smartphone or tablet device. For the Ohio EVV Program, Sandata Mobile Connect is the primary and preferred method of calling in and out for Recipient visits. A DCW/Employee can start a visit using SMC and complete the visit using Telephony and vice versa, if necessary.

Sandata Mobile Connect user credentials for DCW/Employees are generated when the DCW/Employee is created as an DCW/Employee in Sandata EVV. For independent providers, Sandata Mobile Connect credentials are included in the Welcome Kit Letter.

When an agency provider creates an DCW/Employee, the following information must be specified in the DCW/Employee profile for Sandata EVV to create Sandata Mobile Connect login credentials:

• First and Last name

• Valid email address in the Addresses | Phone Numbers section

• Social Security Number

• Check the Mobile User checkbox in the Identifiers section

When these values are captured and the DCW/Employee record is saved, Sandata EVV generates a temporary Sandata Mobile Connect password and emails it to the DCW/Employee at the email address entered. If the temporary password expires, the agency EVV security administrator can reset the mobile password.