Return a Device Ordered Through Shopify

1. Access Shopify by navigating to: hha-ohio.myshopify.com.

2. Enter in your email address to sign-in (No password will be needed, and no account must be created to begin, just enter your email address).
   

3. Enter in the six-digit verification code sent to the email entered in the previous step.
   

4. On the Home screen, scroll down and select Shopify Ordered Returns under the Return a Device ordered through Shopify box.
   
   

5. Read through the information provided and scroll down to the bottom.

6. Select Start Your Return.
   
   

7. Locate the device you need to return and select Return Items.
   
   

8. Select a Reason for your return from the list provided.
   
   

9. Select Review changes.
   
   

10. To complete your return, select Send Request.
    
    

11. You will receive an order/return confirmation, and an emailed copy will also be sent to you.
    
    

12. Return packaging will be sent to the address used when the device was ordered (shipping address on file).