Order a New Device in Shopify

Note: If your device is lost, not working, or needs technical troubleshooting please outreach our Technical Customer Care (TCC) team at 855-805-3505. Do NOT submit an online request for device issues.

  1. Access Shopify by navigating to: hha-ohio.myshopify.com.

  2. Enter in your email address to sign-in (no password will be needed, and no account must be created to begin, just enter your email address).
    Screenshot of entering in your email to access Shopify

  3. Enter in the six-digit verification code sent to the email entered in the previous step.
    Screenshot of where to enter your six digit verification code in Shopify

  4. On the Home screen, scroll down and select Add to Cart under the Order a New Device box.

    Screnshot of the Add to Cart option under the order a new device box in Shopify

  5. Select Add to Cart.

    Note: the price should reflect $0.00


    Screenshot of the Add to Cart button in Shopify

  6. In your Cart select Check Out.

    Screenshot of the Check out button in Shopify

  7. Fill out/complete the required sections to continue your order:

    • Contact Email (make sure to use the same email for your agency to keep track of orders together under one user)

    • Provider Information

    • Direct Care Worker Information

    • Attestation and Training

    • Office Hours for package delivery

    • Delivery Address

    • Shipping Method

    • Shipping address verification

  8. Select Complete Order.

    Note: any required information that is not filled in will highlight in a red and will need to be completed before the complete order option will continue.


    Screenshot of the complete order button in Shopify

  9. You will receive an order confirmation number and can select Continue Shopping to return to the homepage.

Screenshot of your shopify order confirmation