North Carolina (NC DHHS) Resources

• To access your EVV account, please go to this web address: https://evv.sandata.com/VM/Login

  To log in, use the credentials provided to you via email. The temporary password is only valid for 60 days. You are required to change this temporary password the first time you access the account.

• To assist you in using Sandata EVV, the Call Reference Guide, Service Lists and Task Lists are available for download. You can find the link to download the Call Reference Guide, the Service Lists and the Task Lists further down on this page.

• Detailed documentation of Sandata EVV system is available by clicking the help links in the application. Keep in mind the help information available in Sandata EVV is general to the Sandataapplication.

• Visit the https://medicaid.ncdhhs.gov/evv website to view updated information on the NCDHHS EVV program.

• If you have specific questions regarding the program policies, please contact Medicaid.evv@dhhs.nc.gov.

• To open a support ticket, see Contact and Support.

Click the link below to open the PDF in your selected language.

• English: These guides are step-by-step prompts of calling in and calling out for a visit using a telephone.

  • FVV Call Reference Guide

  • Group Visit Call Reference Guide

  • TVV Call Reference Guide

• Español: Estas guías son indicaciones paso a paso para llamar y pedir una visita por teléfono.

  • Guía de referencia de llamadas FVV

  • Guía de referencia de visitas del grupo

  • Guía de referencia de llamadas de TVV

Click the link below to open the PDF in your selected language.

• English: The Service Lists includes all services currently used by the state's program with their matching telephone codes.

• Español: Las listas de servicios incluyen todos los servicios que actualmente utiliza el programa del estado con sus códigos telefónicos coincidentes.

Click the link below to open the PDF in your selected language.

• English: The Task List includes all tasks currently used by the state's program with their matching telephone codes.

• Español: Las lista de tareas incluyen todas las tareas utilizadas actualmente por el programa del estado con sus códigos telefónicos coincidentes.