Delaware (DE DHSS) Resources
In this help topic, we've collected resources to assist you with EVV in the state of Delaware. Click on any of the dropdowns to learn more.
Sandata would like to welcome you and your staff to the State of Delaware’s Electronic Visit Verification (EVV).
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To access your EVV account, please go to this web address: https://evv.sandata.com/VM/Login
To log in, use the credentials provided to you via email. The temporary password is only valid for 60 days. You are required to change this temporary password the first time you access the account.
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You are currently on the Sandata Knowledge Base, which contains many support and education tools, including video. Please keep in mind that the in-system and much of the Knowledge Base information is general to the Sandata EVV application. Refer to https://dhss.delaware.gov/dhss/dmma/info_stats.html for information that is specific to Delaware’s EVV program.
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If you have specific questions regarding the program policies, please contact DMMA at dhss_dmma_evv@delaware.gov or at (305) 571-4900 or toll free at (866) 843-7212.
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To open a support ticket, see Contact and Support.
This specification is intended to document the requirements for using the Sandata Real Time Interface (part of the Open EVV Series of Interface) for receiving information from 3rd party EVV Vendors into the Sandata Aggregator. This interface is also referred to as the EVV Vendor Solutions Data Interface. A Third Party EVV Data Collection System will build one data pipe to the Aggregator and send synchronous data packages per defined provider agency.
This interface includes clients, employees, visits, and their associated calls as well as the ability to send data related to visit modifications.
These resources can be used as a guide when calling in and calling out of visits by telephone. The Call In/Call Out resources posted here are fillable blank documents that can be used as backup copies.
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Call Reference Guide for Agency Group Visits
This guide provides step-by-step prompts for calling in and calling out for a group visit using a telephone.
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Call Reference Guide for Agency Non-Group Visits
This guide provides step-by-step prompts for calling in and calling out for a visit using a telephone.
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Service List
The Service List includes all services currently used by the state's program with their matching telephone codes.
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Task List
The Task List includes all tasks currently used by the state's program with their matching telephone codes.