Connecticut (CT DSS, DDS, HH) Resources
In this help topic, we've collected resources to assist you with EVV in the state of Connecticut. Click on any of the dropdowns to learn more.
Sandata would like to welcome you and your staff to the Connecticut Department of Developmental Services Electronic Visit Verification (EVV) Program.
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To access your EVV account, please go to this web address: https://evv.sandata.com/VM/Login
To log in, use the credentials provided to you via email. The temporary password is only valid for 60 days. You are required to change this temporary password the first time you access the account.
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To assist you in using Sandata EVV, the Call Reference Guide and Service and Task Lists are available for download. You can find the link to download the Call Reference Guide and the Service and Task Lists further down on this page.
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Detailed documentation for the use of Sandata EVV is available by clicking the help links in the application. Keep in mind that the help information available in Sandata EVV is general to the Sandata application.
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If you have specific questions regarding the program EVV policies, please contact CT DDS at https://portal.ct.gov/dds and click on Electronic Visit Verification for more information.
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To open a support ticket, see Contact and Support.
The attached directions and worksheet will assist providers in adding CT-DSS non-waiver home health clients using Sandata Agency Management Client Bulk Upload. This Client Bulk Upload feature can be used on a one-time basis and must include a minimum of 50 clients being loaded.
The Client Import Specs worksheet can be found below. Once the data is entered and saved in the worksheet, open a Support Ticket and attach the worksheet to it. The worksheet must be submitted in CSV file format.
Click the title below to open the PDF in your selected language.
| CT Home Health Non-Waiver Task List | The Service List and the Task List includes all services currently used by the state's program with their matching telephone codes. | |
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(Arabic) |
قائمة المهام | تتضمن قائمة الخدمات وقائمة المهام جميع الخدمات التي يستخدمها برنامج الولاية حاليًا مع رموز الهاتف المطابقة. |
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( Chinese Simplified— Mandarin) |
CT 家庭健康非豁免任务列表 | 服务列表和任务列表包括该州程序当前使用的所有服务及其匹配的电话代码。 |
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Liste des services Lista usług bez zrzeczenia się kosztów opieki domowej w CT ( Polish) |
Lista zadań bez zrzeczenia się ubezpieczenia zdrowotnego w domu CT | Lista usług i lista zadań zawierają wszystkie usługi obecnie używane w programie stanu wraz z odpowiednimi kodami telefonicznymi. |
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Список услуг, не связанных с программой CT Home Health (Russian) |
Список задач, не связанных с программой CT Home Health | Список служб и список задач включают все службы, которые в настоящее время используются программой штата с соответствующими телефонными кодами. |
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Liiska Adeegga Caafimadka Guriga ee CT-ga (Somali) |
Liiska Hawsha Ka-dhaafitaanka Caafimaadka Guriga CT | Liiska Adeegga iyo Liiska Hawsha waxa ku jira dhammaan adeegyada uu hadda isticmaalo barnaamijka gobolka oo wata koodka talefoonka ee iswaafaqaya. |
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Lista de servicios no exentos de CT Home Health (Spanish) |
Lista de tareas de CT Home Health sin renuncia | La lista de servicios y la lista de tareas incluyen todos los servicios que actualmente utiliza el programa del estado con sus códigos telefónicos coincidentes. |
Click the title below to open the PDF in your selected language.
| The Task List includes all services currently used by the state's program with their matching telephone codes. | |
|
(Arabic) |
تتضمن قائمة المهام جميع الخدمات المستخدمة حاليًا بواسطة برنامج الولاية مع رموز الهاتف المطابقة لها. |
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(Chinese Simplified — Mandarin) |
任务列表包括该州程序当前使用的所有服务及其匹配的电话代码。 |
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(Polish) |
Lista zadań zawiera wszystkie usługi obecnie używane w programie stanu wraz z odpowiednimi kodami telefonicznymi. |
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(Russian) |
Список задач включает все службы, используемые в настоящее время программой штата с соответствующими телефонными кодами. |
|
(Somali) |
Liiska Hawsha waxa ku jira dhammaan adeegyada uu hadda isticmaalo barnaamijka gobolka oo wata koodka talefoonka ee iswaafaqaya. |
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(Spanish) |
La lista de tareas incluye todos los servicios utilizados actualmente por el programa del estado con sus códigos telefónicos coincidentes. |
Click the title below to open the PDF in your selected language.
| The Service List and the Task List includes all services currently used by the state's program with their matching telephone codes. | |
|
(Arabic) |
تتضمن قائمة الخدمات وقائمة المهام جميع الخدمات التي يستخدمها برنامج الولاية حاليًا مع رموز الهاتف المطابقة. |
|
(Chinese Simplified — Mandarin) |
服务列表和任务列表包括该州程序当前使用的所有服务及其匹配的电话代码。 |
|
(Polish) |
Lista usług i lista zadań zawierają wszystkie usługi obecnie używane w programie stanu wraz z odpowiednimi kodami telefonicznymi. |
|
( Russian) |
Список служб и список задач включают все службы, которые в настоящее время используются программой штата с соответствующими телефонными кодами. |
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CT DDS Adeegga iyo Liiska Hawsha (Somali) |
Liiska Adeegga iyo Liiska Hawsha waxa ku jira dhammaan adeegyada uu hadda isticmaalo barnaamijka gobolka oo wata koodka talefoonka ee iswaafaqaya. |
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Lista de tareas y servicio de CT DDS (Spanish) |
La lista de servicios y la lista de tareas incluyen todos los servicios que actualmente utiliza el programa del estado con sus códigos telefónicos coincidentes. |
Click the title below to open the PDF in your selected language.
| CT FVV-NO Call Reference Guide HH DSS | These guides are step-by-step prompts of calling in and calling out for a visit using a telephone. | |
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CT FVV نعم دليل مرجعي للمكالمات HH DSS (Arabic) |
CT FVV-NO دليل مرجعي للمكالمات HH DSS | هذه الأدلة عبارة عن مطالبات تدريجية بالاتصال والمطالبة بزيارة باستخدام الهاتف. |
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(Chinese Simplified — Mandarin) |
CT FVV-NO 呼叫参考指南 HH DSS | 这些指南是使用电话致电和呼吁就诊的分步提示。 |
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CT FVV YES Przewodnik po rozmowie telefonicznej HH DSS ( Polish) |
CT FVV-NO Przewodnik dotyczący połączeń HH DSS | Te przewodniki są krok po kroku wskazówkami dotyczącymi rozmów telefonicznych i rozmów telefonicznych na wizytę. |
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Справочное руководство по вызову CT FVV YES HH DSS ( Russian) |
Справочное руководство по вызовам CT FVV-NO HH DSS | Эти руководства представляют собой пошаговые инструкции по вызову и вызову на визит по телефону. |
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CT FVV HAA Hagaha Tixraaca Wacyigelinta HH DSS (Somali) |
CT FVV-MAYA Tixraaca Tixraaca Wacyigelinta HH DSS | Tilmaamahani waa tallaabo-tallaabo dardaaran ah oo lagu soo wacayo laguna wacayo booqasho iyadoo la isticmaalayo taleefoon. |
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CT FVV SÍ Guía de referencia de llamadas HH DSS ( Spanish) |
Guía de referencia de llamadas de CT FVV-NO HH DSS | Estas guías son indicaciones paso a paso para llamar y pedir una visita por teléfono. |
Click the title below to open the PDF in your selected language.
| These guides are step-by-step prompts of calling in and calling out for a visit using a telephone. | |
|
( Arabic) |
هذه الأدلة عبارة عن مطالبات تدريجية بالاتصال والمطالبة بزيارة باستخدام الهاتف. |
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(Chinese Simplified — Mandarin) |
这些指南是使用电话致电和呼吁就诊的分步提示。 |
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Poradnik dotyczący połączeń CT DSS (Polish) |
Te przewodniki są krok po kroku wskazówkami dotyczącymi rozmów telefonicznych i rozmów telefonicznych na wizytę. |
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Справочное руководство по вызовам CT DSS (Russian) |
Эти руководства представляют собой пошаговые инструкции по вызову и вызову на визит по телефону. |
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Tilmaamaha Tixraaca Wicitaanka ee CT DSS ( Somali) |
Tilmaamahani waa tallaabo-tallaabo dardaaran ah oo lagu soo wacayo laguna wacayo booqasho iyadoo la isticmaalayo taleefoon. |
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Guía de referencia de llamadas de CT DSS (Spanish) |
Estas guías son indicaciones paso a paso para llamar y pedir una visita por teléfono. |
Click the title below to open the PDF in your selected language.
| CT Group Visit Call Reference Guide DDS | CT FVV YES Call Reference Guide DDS | These guides are step-by-step prompts of calling in and calling out for a visit using a telephone. | |
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(Arabic) |
الدليل المرجعي لمكالمة زيارة مجموعة CT DDS | الدليل المرجعي لمكالمة زيارة مجموعة CT DDS | هذه الأدلة عبارة عن مطالبات تدريجية بالاتصال والمطالبة بزيارة باستخدام الهاتف. |
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(Chinese Simplified — Mandarin) |
CT 团体访视电话参考指南 DDS | CT FVV YES 呼叫参考指南 DDS | 这些指南是使用电话致电和呼吁就诊的分步提示。 |
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Przewodnik po rozmowach CT TVV DDS (Polish) |
Przewodnik po wizytach grupy CT DDS | CT FVV YES Przewodnik po połączeniach DDS | Te przewodniki są krok po kroku wskazówkami dotyczącymi rozmów telefonicznych i rozmów telefonicznych na wizytę. |
|
Справочное руководство по вызовам CT TVV DDS (Russian) |
Справочное руководство по визитам группы CT DDS | Справочное руководство по вызову CT FVV YES DDS | Эти руководства представляют собой пошаговые инструкции по вызову и вызову на визит по телефону. |
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Tixraaca Tixraaca Wicitaanka CT TVV DDS (Somali) |
Kooxda CT Booqashada Tixraaca Wicitaanka DDS | CT FVV HAA Hagaha Tixraaca Wacyigelinta DDS | Tilmaamahani waa tallaabo-tallaabo dardaaran ah oo lagu soo wacayo laguna wacayo booqasho iyadoo la isticmaalayo taleefoon. |
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Guía de referencia de llamadas de CT TVV DDS (Spanish) |
Guía de referencia de visitas de grupo CT DDS | Guía de referencia de llamadas de CT FVV YES DDS | Estas guías son indicaciones paso a paso para llamar y pedir una visita por teléfono. |
Use this video library to watch recorded sessions for the 2023 Connecticut Home Health Non-Waiver Training Sessions on Sandata Agency Management.
The below video library contains recorded webinars of the Sandata Agency Management system for the Department of Mental Health and Addiction Services EVV program
The below video library contains self-help quick reference videos on how to use both the Sandata Mobile Connect app and the Telephone (TVV) method to capture and record your visit times.
This video library contains recorded webinars, self-help quick reference videos on how to use both the Sandata Mobile Connect APP and the Telephone (TVV) method to capture and record your visit times. There are also some FVV reference videos.
At Your Fingertips is a bi-monthly tip sheet to help providers navigate Electronic Visit Verification (EVV) by answering common questions and providing assistance for resolving common issues encountered by providers in their use of the EVV system.
Questions covered include:
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Client Issues
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A client is not eligible
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Clients are missing or unfamiliar clients are in your Santrax system
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You need to change a client's phone number
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You need to change a client's address
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Prior Authorization (PA) Issues
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There are Care Plan/Prior Authorization (PA)
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PA issues occur that are to Care Plan for Self-Directed Clients on the CHCPE Program
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The PA is on the www.CTDSSMAP.com portal, but not in the Santrax system
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Issues occur that are related to Santrax (EVV) system and its functionality
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Claims Questions
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Medical and non-medical waiver claim denials or other related claim questions
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All Non EVV related electronic claim submission issues
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Questions covered include:
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Why am I missing a client from my Santrax system?
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Why am I missing PAs from my Santrax system?
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My client has a PA and is active on their waiver; why can't I see the PA in Santrax?
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My client has the waiver and an approved PA on the DSS portal. I checked Santrax, but still cannot see the client or PA. What do I do?
Questions covered include:
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What is a ticket number?
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Why do I need a ticket number?
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Is this ticket number only or Sandata or does DXC Technology use it as well?
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When do I need a ticket number?
Questions covered include:
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What does it mean to be 90% EVV compliant?
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How is DSS measuring compliance?
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What if the caregiver calls in and calls out but they are early or late, and I need to manually verify the visit? Will I be out of compliance with that visit?
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How do I check-in or check-out when the client is not yet in the system?
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How do I determine my compliance percentage?
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Why does my compliance rate for the same time period fluctuate?
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What will happen if I don't reach 90% compliance by December 2017?
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Where can I find more information on EVV visit validation methods?
Questions covered include:
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What is OK to Bill?
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What is the criteria for OK to Bill?
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What happens if a visit is not OK to Bill?
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What if the visit is OK to Bill and it needs more review?
Questions covered include:
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What is the Expiring Authorization report?
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How do I access this report?
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What do I do if my authorization will soon, or has expired?
Questions covered include:
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What is the Fixed Visit Verification (FVV) device?
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When do I order an FVV device?
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How do I request an FVV device?
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The FVV device has been lost; what do I do?
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What do I do if my client no longer needs their FVV device?
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What do I do if my FVV device does not work or the battery is dead?
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I submitted an FVV device request and it was denied; why?
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My client returned to Medicare covered services. Do I have to return the FVV device?
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FVV Best Practices
Questions covered include:
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How do I locate the Client Insurances report?
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What will reviewing this report help you with?
Questions covered include:
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What is the On Hold and Pending Services with Exceptions report?
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How do I access the report?
Questions covered include:
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How do I correct a client's telephone number?
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How do I correct a client's hone address?
Questions covered include:
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What is Not OK to Bill?
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What type of visits are Not OK to Bill?
Questions covered include:
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What are Prior Authorization (PA) alerts?
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How do I receive PA alerts?
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How do I access the report?
Questions covered include:
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What is Telephony?
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How do my caregivers use the Telephony Method?
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What do I do when the telephony number does not work?
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How do I use telephony for consecutive services?
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How do I use telephony for same household clients who share the same telephone number?
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How do I run the client addresses report?
Questions covered include:
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EOB Code 3327 - Confirmed Visit Not Found
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EOB Code 3328 - Confirmed Visit Units are Exhausted
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EOB Code 0047 - Confirmed Visit Units are Exceeded
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EOB Code 3329 - Detail Dates of Service That Span 31 Days Cannot be Viewed
Questions covered include:
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Why do my claims get denied?
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What are some common Explanation of Benefit (EOB) Codes in the Electronic Visit Verification (EVV) Program?
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Where can I find help with other EOBs I Encounter?
Questions covered include:
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What is the New Provider Workshop?
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Who should attend?
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What topics are covered?
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How do I register for the New Provider Workshop?
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Where can I register for the yearly refresher training?
Questions covered include:
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How do I use the Temporary Client Enhancement?
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What should I remember when using the Temporary Client Enhancement?
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Where can I go for more information?
Questions covered include:
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How to turn on automatic updates for IOS devices
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How to manually update IOS devices
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How to turn on automatic updates for Android devices
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Update individual Android apps automatically
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Update Android apps manually
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At Your Fingertips Tip Sheet Update
Questions covered include:
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Downloading Remittance Advice (RA)
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The 7 Sections of the RA
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How to Reach your RA
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Understanding Explanation of Benefit (EOB) messages
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The Recoupment Process
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Resources
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Questions & Comments
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How can I register for the training?
Questions covered include:
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What is the New Provider Workshop
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What are the refresher workshops?
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I want to attend a training workshop. How do I register?
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What are important messages?
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What are provider bulletins?
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What are provider newsletters?
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What information is on the training page?
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What is the Electronic Visit Verification (EVV) implementation important message?
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What information can be found in the Provider Manual?
Questions covered include:
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What is the Consecutive Services Enhancement?
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How does this enhancement work?
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What if the visit duration doesn't match the schedule?
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Who can use the enhancement?
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When would it not be appropriate to use the consecutive services enhancement?
Questions covered include:
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Are there terms I should know?
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What are the sections of the Remittance Advice (RA)?
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How do I download the RA?
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How do I learn more?
Questions covered include:
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How is an unscheduled visit started in telephony?
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How is an unscheduled visit stated in MVV?
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How does an unscheduled visit look in MVV?
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What does a valid caregiver swap look like?
Questions covered include:
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What Autism Services are EVV mandated?
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How does Autism affect providers currently using EVV?
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Do I need to attend Autism EVV Training?
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I have an Autism waiver client that I do not see in Santrax. What do I do?
Questions covered include:
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What is the new and changed authorization report?
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How do I access the new and changed authorization report?
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What do I do if my authorization is missing or incorrect?
Questions covered include:
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How do I access the EVV web page?
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What information can I find on the EVV web page?
Questions covered include:
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Entering and updating usual and customary rates
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Updating rates