Review Satisfaction Index

You can review the Satisfaction Index from the Home page.

The overall satisfaction index number is based on the total numbers for each of the three factors listed below (preferred availability, available and scheduled, and preferred availability and was not scheduled). Each factor is then weighted based on the settings in Options. The Actual value is based on the original published schedule. The blue line is the Company average.

Availability vs Actual - A points value is assigned to each increment of each day and then averaged.

Criteria	Points
Preferred availability and scheduled	1
Available and scheduled	.8
Preferred availability and was not scheduled	.2
Not available or preferred and scheduled	0

Preferred Number of Hours/Week Minimum and Maximum vs Actual - Points are assigned based on the percentage away from preferred.

% of Hours for Preferred Minimum	Points
0	0
50	.5
80	.8
90	.9
100	1

 

% of Hours for Preferred Maximum	Points
100	1
115	.9
125	.8
150	.5

Location Preference vs Actual - A points value is assigned to each shift and then averaged.

Criteria	Points
Scheduled for a shift at a preferred location	1
Scheduled for shift at an un-preferred location	-.5