Sandata Agency Management 31-No Show Feature

No-Show Alerts

Admission coordinators who are responsible for managing scheduled visits and need to act when a no-show occurs, can set an, ‘Email Alert’ to send a no-show alert message to the associated coordinator for the schedule.

When the feature is enabled, a caregiver that does not call-in for a scheduled visit within the call threshold time creates a ‘No-Show’ exception in Santrax Maintenance. An e-mail is also generated and sent to the coordinator associated with the schedule.

The alerts can be enabled/disabled by type of service. Individual coordinators cannot have alerts disabled.

No-show alerts are not sent when the user enters or edits a schedule where the no-show threshold has already passed at time of entry (i.e. a pending schedule is added or edited for the prior day). If Santrax ID is configured as SS Number, the first 5 digits will be hidden.

To enable No-Show e-mail alerts, the following checkboxes must be selected and fields must have the correct information.

  1. Select the Email Alerts checkbox under Features Management > Admin > System Setup > Email Alerts.

    Administration

  2. Set the Warning Threshold Time in the Warn when calls have not been received within minutes field under Main Menu > Admin > System Settings > Santrax.

    System Settings

  3. Select Services under Main Menu > Admin > System Setup > Services.

  4. Select the Do not send alerts for this Service checkbox for all services not requiring email alerts.

    Service Detail

  5. Confirm all Coordinators have phone numbers and emails listed under Staff > Personal > Phone Numbers, Etc. > E-mail.

    Client

  6. Confirm Clients are assigned a coordinator under Main Menu > Client > Chart > General > Coordinator.

    Client

  7. When a Caregiver does not call-in for a scheduled visit within the call threshold time, an email is generated and sent to the Coordinator associated with the schedule.

    Notification Alert