Unscheduled Event Exception

An Unscheduled Event exception indicates that a call with no associated schedule was received by the system. This can happen if either the visit was not scheduled in advance or the call was not made within the configured threshold time (Usually with Unknown Client/Unknown Staff).

To resolve an Unscheduled Event Exception:

Identify any other exceptions that can be merged with the scheduled visit to complete the process. For example, if you found a No Show visit that occurred two hours previously, confirm if it was possible that it was this visit. Follow the steps to resolve those exceptions and merge the calls.

When there are no exception calls to merge, double click on the visit to open the Schedule Detail Screen and add in the missing information, including the service and proposed visit times.