Payroll Hours Less Than Scheduled Hours Exception

The Payroll Hours less than Scheduled Hours exception shows visits with fewer actual hours worked than scheduled for both billing and payroll.

To resolve a Payroll Hours Less Than Scheduled Hours Exception:

If the employee worked less than the scheduled visit time but the calculated Bill/Pay Hours are correct:

  1. Select the Override (Ovrd) checkbox. Selecting the check box changes the bill and pay hours column to match the scheduled hours.

    Select the Override (Ovrd) checkbox.

  2. Click Save.

    Click Save.

  3. Select the reason code. If the reason code requires a note, add additional details as needed. Click Save.

    Select the reason code. If the reason code requires a note, add additional details as needed. Click Save.

If the employee worked less than the scheduled visit time but the calculated Bill/Pay Hours are incorrect:

  1. Select the P->A checkbox. Selecting the checkbox changes the bill and pay hours column to match the scheduled hours. This automatically selects the Override checkbox.

    Select the P->A checkbox.

  2. Click Save.

    Click Save.

  3. Select the reason code. If the reason code requires a note, add additional details as needed. Click Save.

    Select the reason code. If the reason code requires a note, add additional details as needed. Click Save.

In situations such as the staff member arrived early, or the client needed to use the phone during the visit:

  1. Select the Override (Ovrd) checkbox.

  2. Double click in the column needing adjustment.

  3. Enter the new amount.

    Enter the new amount.

  4. Click Save.

    Click Save.

  5. Select the reason code. If the reason code requires a note, add additional details as needed. Click Save.

    Select the reason code. If the reason code requires a note, add additional details as needed. Click Save.