Rollback Resubmission Process

The Rollback Resubmission process is used when there is a structural issue with the 837 claim file resulting in the entire claim file not exporting successfully.

1. Go to Billing > History.

2. Locate the rejected claim.

3. Click Rollback.

   

4. Click Yes.

   

5. Click OK.

   

   The invoices are now set to 05-Billable and can be exported again.

6. Go to Billing > Export.

7. Use the search filters to locate the invoices now set to 05-Billable.

8. Click Export.

   

9. Click OK.

   

   The exported file can be downloaded when ready.