Void a Payment

Occasionally incorrect information is entered on a payment due to incorrect data entry, typos or other errors that occur during processing. To correct an issue with a payment, it must first be voided before corrections can be made.

  1. Locate and open the invoice needing correcting.

  2. Double click on the payment with the incorrect information. The Payment Window displays.

    Double click on the payment with the incorrect information.

  3. Click Payment Adjustment. The Payment Adjustment window displays.

    Click Payment Adjustment.

  4. Enter the date for the payment to be voided.

  5. Click Void.

  6. Click OK.

    Enter the date for the payment to be voided. Click Void. Click OK.

  7. Click OK.

    Click OK.

    A new line item showing the voided amount displays on the Invoice as a negative amount.

    A new line item showing the voided amount displays on the Invoice as a negative amount.